Personal computer support for student computers is available from the ITS Helpdesk and Desktop Support Area. This is a “drop off” fee-based service.
To take advantage of these services:
Call the Helpdesk at 817.735.2192
Email the
Helpdesk - helpdesk@hsc.unt.edu
Drop by the Library,
Room 205
Hours are Monday through Friday, 8:00 a.m. – 5:00 p.m.
Services are offered at $45.00 per hour, and include:
- Configuring HSC services (i.e. Dial In, VPN, McAfee etc…)
- Wireless card installation and configuration
- Virus Removal
- General troubleshooting/computer repair
- Dell Warranty Work (We have Dell Certified Technicians)
- Re-Imaging of the Student Dell Latitude D600
Services are available on a first come, first serve basis. The time it takes to resolve an issue depends on the problem and availability of software and parts, and will be scheduled according to desktop support’s work load. An expedite fee of $30.00 may be assessed in emergency situations.
Responsibility of the Student Computer User
- Any hardware devices, components, peripherals or software must be purchased and supplied by the student.
- Software will not be reinstalled without the original media, unless it is software supplied by UNTHSC.
- The student must “drop off” the equipment, peripherals, and software for repair.
- The computer must meet or beat the minimum requirements listed below.
- The student must back up all vital data and files prior to visit.
The HelpDesk and
Computer Support Team and UNTHSC will not be held liable for any data loss.
- The student must agree to the liability and warranty statement.
- Abandoned computers (left in the technician area over 45 days) will be passed to Property Control to handle according to policy after 3 attempts have been made to contact the owner.
Minimum Supported Configurations
Operating Systems – Windows 98, ME, 2000, XP; Mac OS 8.6 and above
Hardware – Pentium II (or equivalent), 64MG of Memory, 2GB Hard Drive, CD-ROM, Wireless Cards (*some wireless cards are not supported), modems; Mac G3, 64MG and above
Software (service only) – IE4x and above, Netscape 4.7 and above, Office 97 and above, Outlook, Outlook Express, Eudora
