Professional Development

Appreciating Culture and Diversity in the Workplace

This session focuses on the purpose of increasing employees’ cultural awareness, knowledge, and skills about other cultures and the value of diversity throughout a department and organization.

Coaching Strategies & Techniques

In this course participants will learn tools and techniques for effective coaching. All are welcome especially those who are supervisors, managers, coordinators, and team leads providing feedback and coaching to employees. The training will include: 7 types of coaching, coaching styles, setting expectations as coaches, tools and techniques and scenario based exercises.

College 101 – What should I know as a parent

Join Chiana Diggs and Katy Kemp in an interactive College 101 session that is designed for staff who are parents/guardians of high school students or for staff who are interested in pursuing a college education.  This session will cover the college basics:  how to choose a college, how to pay for college, choosing a major, and services are available to college students

Communication Series (4-Part Series)

Part I -- Theory and Application of Communication

Part II -- Written Communication (E-mail, letters, etc...)

Part III -- Interpersonal Communication

Part IV -- Confrontational Communication & Conflict Resolution

Customer Service Fundamentals

In an effort to address Denison Survey results, this session will explore the fundamentals of customer service.  This includes the impact of a positive service mentality, understanding the customer's viewpoint, as well as identifying both good and bad customer service.  At the end of this session, you should leave with a new awareness of the needs of both your internal and external customers and the role you play when serving customers.

Dealing with Difficult People

Learn to identify and handle the four most common types of difficult people, turn confrontation into constructive stepping stones to conflict resolution, be a catalyst for changing difficult behavior, and understand what really triggers difficult people to behave negatively.

Effective Interviewing

This course will help you enhance your skills conducting comprehensive and legal interviews which will enable you to select the best candidate. The training will include the following topics: preparing for an interview, setting the tone, gathering information from applicants, what are legal and illegal questions, closing an interview, and scenario-based exercises.

E-mail Etiquette

This session will look at the importance of e-mail etiquette both formally and informally within the organization. This session will benefit anyone who has a question or two about how to send or receive e-mail communication.

Employee Annual Staff Performance Evaluation Training

Training will cover the new On-line Staff Performance Evaluation automated system which is now in EIS (PeopleSoft). We will cover the system process for completing the Employee Self-Evaluation and how the evaluation process will occur in EIS.

HRS Employee Relations & EEO Q&A

Have you ever had questions that you wanted to ask Employee Relations or EEO? Are you familiar with the policies and procedures here at the HSC? This session is an opportunity for you to get to know the Employee Relations and EEO team. They will cover a wide range of topics. This session is open to both employees and Supervisors.

Introduction to Critical Thinking

This session will assist you in making better decisions through critical thinking and creative problem solving. Learning how to adapt to different thinking styles in group and team environments. Recognize and remove barriers to individual and group performance to foster an innovative work environment. Systematically analyze any given problem. Present your ideas clearly and concisely for maximum buy-in and value.

Introduction to Generations – Part I

Are you working with co-workers of different generations? Does working with different generations affect your department? This session will introduce the various generations, help you gain a better understanding of each group, and cover ways to help you better communicate.

Listening for Success

Although we talk and listen to each other, we may be lacking in effective listening skills which hinders our ability for productive communication.  This session will address areas identified during the Denison Survey that will help improve your listening skills.  We will discuss listening tips and techniques which will assist you in improving your abilities to clarify messages, understand problems and build relationships.

Managing and Motivating Generations – Part II

Are you leading a team composed of individuals from different generations? Do you need to learn different skills for working with people of many generations? This training will build upon the "Introduction to Generations" in the Workplace training on March 20, looking at ways in which you can motivate, create great team synergy, and manage each particular generation.

Mentoring Strategies

Are you getting the most out of your employees? Are you getting the most out of your team? This course will teach you ways to get the most out of your employees and teams. All are welcome, especially supervisors, managers, coordinators, and team leads providing feedback and coaching to employees. The training will include: understanding what mentors do and how it relates to coaching, and tools and techniques to mentor your employees and teams.

Performance Management

This session will focus on how to discuss, coach, and direct performance with employees relating to the probationary, feedback, and annual review. This session is intended for Supervisors only.

Providing Effective Employee Feedback

This class that will help in enhancing communication, generate new and better ideas, and support institutional goals. Tools and techniques will be provided to help employees understand where they stand and keeps performance on track.

Supervisor Annual Staff Performance Evaluation Training

This training is intended for those who evaluate/supervise employees. Training will cover the new on-line process in EIS (Peoplesoft). Intended for Supervisors only.

Stress Management

In this session you will learn tools and techniques to managing stress; including ways to handle situations you encounter everyday. We will look at ways to understand stress, why we react as we do, and look at techniques to address stressful situations.

Telephone Etiquette: It’s Not Just Answering the Phone

In an effort to address the Denison Survey results, this session will address basic telephone etiquette as well as explore the critical elements of customer service in relationship to telephone conversations.  We will discuss the importance of a positive first and lasting impression, explore productive language for business calls, identify basics for handling complaints and solving problems over the phone, all while maintaining a positive customer service attitude.  This class is for everyone who deals with customers over the phone, and will provide you with tips and techniques that will help you improve your telephone image.

Time Management and Goal Setting

Do any of these sound like you? I'm not able to get it all done. Interruptions can throw me off track. I procrastinate on projects and goals. Less satisfied with what I'm doing now than a few years ago. Too many priorities; often feel unprepared and pressured? This session will provide you will ways to manage your time and set your priorities both personally and professionally.

Train the Trainer

Are you the trainer for your department? Do you train on a regular basis? Do you train small or large groups of individuals? "Train the Trainer" will provide ways to enhance your current training style, give you ideas and suggestions as to how to meet the needs of your audience and help you get to know other trainers on campus who want to share and learn more.

Understanding & Responding to Organizational Change

The three rules of how change affects the body, the mind, and the emotions. The difference between positive and negative stress. How to change fear and stress into energy useful for moving forward. What comfort zones are and how to get outside the comfort zone without too much discomfort. How to see, create, and assess options and strategies for moving forward. The CPR formula for getting beyond obstacles. The biological basis for resistance to change and how these biological instincts can be "tricked." 7 different strategies to decrease fear and get motivated. Practical examples of people and organizations turning around as a result of finding opportunities in change and adversity. The effect of balance and humor on the bottom line.