April 18, 2008
Dungan’s goal: To make IT easy
There’s no denying technology plays a big role at the Health Science Center, and that’s not going to change. As the campus expands, computers and technology will continue to enable improvements in research, patient care, student learning, administrative support and more.
To keep up with the growth, Information Technology Services (ITS) is placing a renewed focus on customer service. Lynley Dungan has been named director of information resources customer service. She’ll oversee customer support for ITS and manage high-priority and special-case client needs and projects. Dungan says that her new role as an avenue of communication, as well as a troubleshooter, will improve ITS customer service. She wants ITS customers to know that if they don't know where to go to get their questions answered, she’s a good place to start!
And, she already has plans to improve your Helpdesk experience.
New customer-friendly ITS Web site: A redesigned site is in the works. It will be easier to navigate and provide important information to help ease your tech woes, as well as information on new products and services available from ITS.
Streamlined work order system: ITS hopes to adopt the work order system already used by Facilities Management. It provides immediate response to requests and allows users to log in to check the status and priority of their work order.
New Helpdesk administrator: That friendly new voice on the Helpdesk line is Shay Forrester, Helpdesk administrator. Shay offers computer support over the phone and makes sure that the right person handles requests as soon as possible.
Stay tuned to Campus Connection for progress on these and other ITS improvement projects.
University of North Texas Health Science Center
3500 Camp Bowie Boulevard | EAD 834 | Fort Worth TX | 76107-2699