The Faculty/Staff Survey of Organizational Excellence results are in!
In January, more than 550 faculty and staff members shared their opinions through the Health Science Center’s Survey of Organizational Excellence, which solicited feedback on work environment, pay, benefits, employee development, teamwork, organizational characteristics, communication and job satisfaction.
The survey results identified physical environment, strategic orientation and quality as our areas of strength. Areas for improvement include fair pay, internal communication and team effectiveness. For more details, including a comparison of divisions within UNTHSC and a comparison of faculty and staff responses, go to the Office of Strategy and Measurement (OSM) Web site. If you’d like someone to discuss survey results with your department or group, contact OSM at ext. 2612.
Click on headline to see the plans for improvement
Dungan’s goal: To make IT easy
There’s no denying technology plays a big role at the Health Science Center, and that’s not going to change. As the campus expands, computers and technology will continue to enable improvements in research, patient care, student learning, administrative support and more.
To keep up with the growth, Information Technology Services (ITS) is placing a renewed focus on customer service. Lynley Dungan has been named director of information resources customer service. She’ll oversee customer support for ITS and manage high-priority and special-case client needs and projects. Dungan says that her new role as an avenue of communication, as well as a troubleshooter, will improve ITS customer service. She wants ITS customers to know that if they don't know where to go to get their questions answered, she’s a good place to start!
She already has plans to improve your Helpdesk experience.
Click on headline for planned customer service improvements
Study to assess North Texas clinical care
A new project led by the Health Science Center’s Primary Care Research Institute/North Texas Primary Care Research Network (NorTex) and the Office of Professional and Continuing Education will assess quality of patient care in pediatrics, cardiovascular disease, cancer screening and immunizations in clinics across North Texas. Results of the study, called the NorTex Needs Assessment, will identify key areas of improvement and encourage participants to continue self-assessments and medical education.
Pfizer Medical Education Group granted $71,000 for the needs assessment. Participants include UNT Health Science Center/ Primary Care Research Institute, Cook Children’s Health System, John Peter Smith Community Health Centers, and Parkland Health and Hospital System Community-Oriented Primary Care Centers.
The assessment will involve 250 physicians and 1,200 chart reviews, and will specifically measure the beliefs, attitudes and knowledge of physicians in the key patient-care areas being examined.
The results of the assessment, which runs through March 2009, will help researchers to identify strengths and weaknesses among NorTex’s 315 member clinics, develop patient-level and clinic-level interventions based on those findings, and ultimately improve the patient care that is provided by NorTex physicians.
Third Annual President’s Invitational Golf Tournament collects $70,000
Bright, sunny skies greeted the 100 golfers who played in the Third Annual President’s Invitational Golf Tournament at Ridglea Country Club on April 7. Michelle West, assistant director for development and golf tournament organizer, said this year’s event grossed more than $70,000 which will be used to expand educational support for tomorrow's healthcare professionals and scientists serving our community and Texas.
After nearly five hours of play, the dinner and awards ceremony gave golfers a chance to relax, rehydrate and brag a little about the day’s scores.
Click on headline for photos and the lists of winners and volunteers.
HSC family enjoys day at Six Flags
The annual UNTHSC Day at Six Flags drew 500 Health Science Center employees and their families and friends to the amusement park. The sunshine and warm temperatures helped everyone have a great time.
The special event was hosted by the Employee Benefit Action Committee (EBAC), which helped defray costs of parking, admission and the lunchtime picnic. This event replaced the usual Tax Relief on the Green Day held in the past.
Click on headline for photos.
• SPH holds baby shower for needy mothers
• Cowtown Cruisin’ supports UNTHSC cancer research
• SPH Forum addresses U.S. health system
• Deadline extended for Health Disparities Conference abstracts
• New UNT Health Physician Referral Guide available
• New issue of North Texas Health and Science hot off the presses
• Postage rate increases on May 12
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