May 15, 2009
  Employee Profile

 

Don Seher

Don Seher
Computer Users Support Specialist
Information Resources and Technology

How long have you worked here, and what did you do before joining UNTHSC?
I have worked Desktop Support at the Health Science Center for 11 years. This is actually my second career. I worked for 15 years as a speech-language pathologist, working mainly in school systems.

What are your job duties at UNTHSC?  I work in HelpDesk and Client Services, part of the Information Resources and Technology Department. We provide technology support for faculty, staff and students.  Assistance with computer-related problems might be provided by phone, by e-mail, through remotely controlling the computer, by working on the computer at the user’s workstation, or by bringing the computer to our work area. I personally provide the customer support for the Mac users, as well as the iPhone users, and am involved with iTunes U.

The Health Science Center's values are compassion, integrity, excellence, pride, innovation and teamwork.  Can you give an example of how your department or your coworkers demonstrate one of these values?
My coworkers and I are well aware that one person cannot know all of the solutions to every computer problem encountered. We troubleshoot problems and try routine solutions in as short a period as possible, and, when the routine solutions are not enough, we discuss difficult problems with each other and others in our department.

What's the best part about working at the Health Science Center?
I am impressed with the increased level of service over the years at the Health Science Center. When I first started working at the HSC, it seemed that employees in each department were concerned only with their own department. Nobody seemed to know or care what was happening in any other department, or what other departments needed – let alone what the students needed! Over the 11 years I have worked here, I have seen the Health Science Center increase focus on the students. Being an educational institution, shouldn’t students be our focus?!

What do you like to do when you aren't at the Health Science Center?
For over 12 years I have played acoustic guitar, mandolin, and electric bass in a band that plays Christian music with a blend of bluegrass, country and folk music. To find out more, and to listen to some audio clips, go to www.littleroadrevival.com. (I’m the one holding the mandolin.)

Is there any other information that you would like to share with the campus community about yourself, your job, your department, etc?

HelpDesk and Client Services is in the process of making some major changes. The Classroom Educational Technology Services (CETS) personnel, who are responsible for technology needs in the classrooms and auditoriums, will be joining HelpDesk and Client Services. New software that will be used by HelpDesk and Client Services, Library, Biomedical Communications, CETS and other areas is being purchased that should help these departments better meet the needs of those they serve. With these and other changes, I anticipate an even higher level of client services in the coming school year for faculty, staff, and students. UNTHSC end logo

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University of North Texas Health Science Center
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