May 1, 2009
  Top Story

ITS takes new name

To streamline services, the five departments that used to be called Information Technology Services (ITS), have joined Biomedical Communications, the Library and Academic Information Services under a new division—Information Resources and Technology (IRT).  IRT is headed by Renee Drabier, PhD, vice president for Information Resources and chief information officer, who joined the Health Science Center in November. Though some of the groups’ names have changed, they still offer the same services with some new features and organizational adjustments to improve support—including a new Web site, a new online service-request system, and a universal phone number for IRT support.

Groups under Information Resources and Technology:

What you should know:

  • All groups will offer the same services with an increased focus on collaboration across teams.
  • In addition to providing desktop computer support, Helpdesk and Client Services will take and rout support calls for all IRT groups at ext. 2192 or by e-mail ( However, you can still contact any IRT group or its members directly.
  • Classroom Education and Technology Services (CETS) has joined Helpdesk and Client Services to streamline support.  CETS will provide the same services and will move to the Helpdesk area on the second floor of the library.
  • The group known as central computing and networking under ITS is now called Infrastructure and Security.
  • Information Systems Services is now called Web and Programming Services. The group is relocating to the fourth floor of the library.
  • To improve computer support, IRT soon will adopt Bridgetrak, a new software system that tracks computer issues so they can be addressed as soon as possible.  Customers can check the status of their requests via the Internet, Helpdesk or e-mail.

For more information on IRT, its groups and their services, visit the new IRT Web site.

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